Homeless people in Hull who were set to stay in hotel rooms over Christmas have had their booking cancelled.
Carl Simpson, founder of the Raise the Roof Homeless Project, told the BBC he paid £1,092 for 14 twin rooms at the Royal Hotel in Hull, part of the Britannia Hotels group.
In a Facebook post shared by hundreds, Mr Simpson said he was “gutted”.
An employee at the Royal Hotel told the BBC on Sunday there was no-one available to comment.
Cafe owner Mr Simpson’s post has been shared by hundreds, with most people “appalled” and “disgusted” at the decision.
Labour MP Emma Hardy comments on the post: “I’d be happy to contact the hotel about this and appeal to them to reconsider.”
In the post, Mr Simpson says the hotel was told what the rooms would be used for before they were booked and shares the hotel booking confirmation.
The reason for the cancellation is unclear.
Mr Simpson said he had been hoping to repeat “the success of last Christmas” when he was able to book 28 people into an Ibis hotel for two nights.
“After the stay they were so grateful. Some left staff gifts using the very little money they had, and one asked if he could vacuum the rooms to show his appreciation.
“This means the world to homeless people. Last year we had tears of joy from someone who stood on the edge of the Humber Bridge the night before.
“We have to break the news to people that the hotel has been cancelled.”
Mr Simpson said he was yet to receive a refund for the booking, and so was unable to rebook another hotel, adding: “We need a miracle.”
He said he relied on donations to make the original booking and he was worried whether the number of rooms needed could be found elsewhere at an affordable price.