Tag Archives: Customers

Cash shortage hits Equity Bank, customers’ fury, ponder legal action

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Equity Bank’s Juba Main Branch is facing imminent litigation after law firms representing two clients accused the bank of failing to provide cash despite repeated requests, causing what they call a “fundamental breach” of banking obligations. In a formal demand notice seen by Radio Tamazuj, Pan African Law Chambers LLP and Alliance Law Chambers state they are prepared to file …

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BIG FALL, ROT EXPOSED! Embattled CIC Life Insurance Hit With Licence Suspension, Customers Panic

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In a dramatic regulatory shake-up that has sent shockwaves through Uganda’s insurance sector, the Insurance Regulatory Authority (IRA) has suspended the licence of CIC Africa Life Assurance Limited, stopping the company from signing up any new customers effective 7th November 2025. In a strongly worded public notice, the Authority warned Ugandans NOT to seek new life insurance products from the …

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BANK FRAUD ALERT! Boda Rider Breaches Centenary Systems, Wires customer’s Shs332M to Exim Bank

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Kampala — In one of the most bizarre and daring bank frauds in recent years, a 45-year-old boda-boda rider has been charged for allegedly siphoning over Shs332 million from a Centenary Bank account — using a web of fake names, forged IDs, and insider-style tricks. The suspect, identified as George Byaruhanga a.k.a. Ronald Kintu a.k.a. Rogers Ainembabazi, appeared before Buganda …

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RIP-OFF! Equity Bank, CIC Insurance fined billions for withholding customers cash

Equity Bank Relocates Bugolobi Branch to Enhance Customer Convenience and Experience

20 companies, including CIC Insurance, Equity Bank, and several universities, have been penalised a total of Sh2.2 billion for failing to hand over unclaimed financial assets to the Unclaimed Financial Assets Authority (UFAA), Kenya media reports. The fines follow a detailed audit by Kenya’s Auditor-General, which revealed that these firms withheld dividends, insurance payments, dormant savings, and other idle funds …

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SWEET OR RAW DEAL? Absa Swallows Stanchart’s Loss Making ‘Retail & Wealth’ Unit — Customers, Workers Left in Panic!

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A major banking bombshell has hit the financial streets of Kampala — Absa Bank Uganda has gobbled up the struggling retail and wealth wing of Standard Chartered Bank Uganda! The shock deal, sealed on Friday at Stanchart’s head offices, marks the end of an era for one of Uganda’s oldest banks, which has finally thrown in the towel on its …

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Customers Raise Alarm Over Wavah Water Quality After Cockroach Incident

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By Our Reporter | Kampala Uganda Airlines has written to Wavah Water, expressing alarm over what it described as a “very serious and unacceptable” food safety incident involving bottled water served on one of its flights.In an August 21 email addressed to Ms Charlotte Mayanja Kakooza, the Wavah Water manager for sales and client relations, Mr Dominic Mascarenhas, Uganda Airlines’ …

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